Q1. Are You A Factory Or Trading Company?We are a manufacturer with export license.
Q2. Do You Arrange Shipment For The Machines?
Yes, dear esteemed customers, for FOB or CIF price, we will arrange shipment for you. For EXW price, clients need to arrange shipment by themselves or their agents.
Q3. Will The Laser Machine Be Safe During Transport?
Yes, dear esteemed customers, for FOB or CIF price, we will arrange shipment for you. For EXW price, clients need to arrange shipment by themselves or their agents.
Q4. What Should I Do When Something Goes Wrong With The Laser ?
(1)Inner: plastic stretch film and white foam.
(2)Middle: small pieces of wood and screws.
(3)outside: standard export woodencase. So,the laser machine will send to you safely. In case the machine was damaged , please contact us ,We will process the replacement as soon as possible to ensure that it arrives in time .
Q5. How Is The Shipping Method?
As per your actual address, we can effect shipment by sea, by air, by truck or railway. Also we can send the machine to your office as per your requirement
Q6. Payment Terms?.
TT/West Union/Payple/LC/Cash and so on.
Q7. I Don't Know How To Use After I Receive Or I Have Problem During Use,how To Do?
1) We have detailed user manual with pictures and CD,you can learn step by step.And our user manual update every month for your easy learning if there is any update on machine.
2) If have any problem during use,you need our technician to judge The problem elsewhere will be solved by us. We can provide team viewer/Whatsapp/Email/Phone/Skype with cam till all of your problems finished.We can also provide Door service if you need.
Q8. Do The Laser Machines Need To Be Connected To A Laptop Or Desktop Computer To Work?
Yes, either is ok. It supports Windows 2000, Windows XP, Win 7 and other operating systems