Q1: Our workers can't operate the machine, how to train the staff?
A:We will send you the teaching video of the machine and 24-hour online service,we also support free training service,engineers can train your workers for free in our factory for 1-3 days,if you want door-to-door service,We can arrange local service in 48 hours Q2: I don’t know which one is suitable for me?
A:Please tell me your
1) Your materials
2) Max size of your material
3) Max cut thickness
4) Popular cut thickness
Q3: It's not convenient for me to go to China, but I want to see the condition of the machine in the factory. What should I do?
A:It's not convenient for me to go to China, but I want to see the condition of the machine in the factory. What should I do?
A3:We support the production visualization service. The sales department who responds to your inquiry for the first time will be responsible for your follow-up work.Q4: Do you have CE document and other documents for customs clearance?
A:Yes,we have Original. At first we will show you and And after shipment we will give you CE/Packing list/Commercial Invoice/Sales contract for customs clearance.
Q5: I don’t know how to use after I receive Or I have problem during use,how to do?
A:1) We have detailed user manual with pictures and CD,you can learn step by step.And our user manual update every month for your easy learning if there is any update on machine.
2) If have any problem during use, please contact your sales sunny or our technician to judge the problem elsewhere will be solved by us. We can provide team viewer/Whatsapp/Email/Phone/Skype with camera till all of your problems finished.We can also provide Door service if you need.
Q6: Why does the machine price not include fiber sources and tube components?
A:Because you can customize the generator, rotary and other configurations, the price is the base bed price.
The sample price showed refers to the sample made by the machine, not the machine~